Delivery and returns
The Delivery of Products ordered by the Customer is limited to United Kingdom, Northern Ireland, Isle of Man, Guernsey, Jersey.
The Products purchased will be sent by the usual postal services, in particular by means of the "Colissimo 48h" service from the delivery of the Products ordered to the Post Office , and in any event at the latest within two (2) working days from the day following that of the final validation of the order by the Customer. The maximum delivery time is 30 working days from the confirmation of the order.
The times indicated are usual average times and correspond to the processing and delivery times of orders.
In the event of items deliverable on different dates given their availability, the delivery time is based on the longest time. COSMEDI LTD reserves the right to split deliveries. Participation in delivery costs will then be invoiced for only one shipment.
The Customer is invited to regularly check the status of his order on his account and to contact COSMEDI LTD for any questions or in the event of a problem relating to the delivery of his order by e-mail to the following address firstname.lastname@example.org.
In the event of late delivery, the Customer may report this delay to COSMEDI LTD by e-mail to the address next email@example.com. In this case, and as long as the Product has not been shipped, the Customer may always cancel his order by sending an e-mail to the following address firstname.lastname@example.org, or by sending a registered letter with request for notice of reception at the following address: Cosmedi Limited, Unit 64, Shearway Business Park, Shearway Road, Folkestone, CT19 4RH
RETURNS & REFUNDS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Cosmedi Limited, Unit 64, Shearway Business Park, Shearway Road, Folkestone, Kent, CT19 4RH, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Cosmedi Limited, Unit 64, Shearway Business Park, Shearway Road, Folkestone, Kent, CT19 4RH, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.